Opportunity - IP Support Engineer (IPSE)

A telco MNC based at Bangsar South (KL) is looking for IP Support Engineer(IPSE).

Purpose of Role:

The role holder is principally responsible for building and maintaining customer service relationships.  The role holder will provide level 2 support for advanced troubleshooting in IP Networking with a minimum certification of Cisco Certified Network Associate (CCNA). You are expected to have an advanced knowledge level of IP networks, routing in general in order to expedite more difficult and time-consuming problems.

Key Responsibilities:

·         Provide expert solutions to complex customer issues within a timely manner as defined in the global standard procedures.

·         Perform advanced troubleshooting including intrusive circuit testing with Telco vendors. Advanced knowledge of BGP and additional routing protocols. IP Telephony troubleshooting and complex delivery design knowledge required.

·         Monitor and action all cases and log all troubleshooting steps and statistics in the appropriate ticketing system

·         Review the standard operating procedure and continue to develop and refine the standard operating procedure regularly

·         Develop a technical coaching program for level one support professionals.

·         Provide feedback to management on ways to increase efficiency within the current set up.

Skills/Experience:

·         Proficiency in any of the following languagesChinese, Mandarin/Cantonese/Japanese/Korean will be an added advantage.

·         Excellent standard of written and spoken English

·         Possess 2-3 years of experienced in providing 2^nd level support in IP Network in a large Telecom / IT enterprise environment.

·         Excellent analytical and troubleshooting skills in an enterprise level is desired

·         Good communication and interpersonal skills and customer service oriented

·         Good team player and able to coach and guide level 1 support analyst

Qualifications:

·         Must have a Degree in Computer Engineering/ Computer Science/Information Technology / Telecommunications or equivalent

·         CCNA Certification is a MUST.

If you’re interested, please send your updated resume to manisha@fbm.com.my

Please also mention the following details in your resume:

Current Base Salary:

Fixed Allowances:

Bonus Per Annum:

Expected Salary:

Notice Period: